Refund Policy


Overall Policy Overview & Platform After-Sales Service Positioning
This independent official Refund Policy is formulated independently for all order refund application, audit approval, fund settlement, return linkage refund, unilateral order cancellation refund and defective product compensation refund behaviors of this professional sweat care cross-border e-commerce platform, independently separated from shipping terms, purchase terms and user use terms, serving as exclusive binding after-sales fund management specification for platform merchants and all consumer users. Combined with platform core services including 60-day free return, free return logistics, unified USD currency settlement and global cross-border transaction characteristics, this policy clarifies eligible refund scenarios, ineligible refund restriction clauses, official refund processing timeline, unified 5-10 working day refund fund rule, partial refund and full refund division standard, bundled kit order refund rules and post-refund user right limitation. The policy adheres to customer-friendly, transparent and non-restrictive after-sales tone matching American local e-commerce service standards, maintains high-quality brand emotional value of the website, avoids rigid and harsh after-sales clauses, and coordinates with full-site discount commodity sales and free global shipping core business advantages.
Unified 60-Day After-Receipt Refund Application Validity Period Rule
The platform sets unified global 60-day valid application cycle for all commodity refund and linked return refund services, calculating uniformly from the system automatic record time of customer package signed and received successfully, no regional time difference adjustment, no user grade difference and no commodity type difference. All purchasers who receive platform 100-hour antiperspirant sticks, feminine sweat care lotion, facial primer, scalp serum and best-selling combination bundles can initiate official ticket refund service through platform customer service entrance within 60 natural days after package sign-off. The 60-day valid period applies to product efficacy dissatisfaction, skin discomfort after use, package transportation damage, order repeated purchase, personal shopping demand change and other voluntary and involuntary user refund demands. Any refund application submitted beyond the 60-day fixed valid period will be automatically rejected by the official audit system without manual exception approval channel, which is unified standard for all global customers.
Free Return Linked Full Refund Service Standard
Matching the platform free after-sales service system, all eligible return-linked refund orders enjoy official free return logistics service fully undertaken by the platform, zero return freight cost borne by customers, no return handling fee, no cross-border return customs deduction fee and no commodity restocking deduction fee. When users apply for return and full refund within valid period for unopened, well-packaged, intact outer box and unused sweat care products, customer service audits pass quickly; after cross-border returned goods arrive at platform unified warehouse and complete commodity integrity inspection, system triggers formal refund process automatically. For partially opened products with slight outer package wear and unused internal formula paste, the platform still supports free return and full refund without deduction, fitting high-standard consumer service positioning of premium personal care e-commerce platform. Bundled 3-pack starter kits and best-selling gift packs support whole-set free return full refund and single-item split return refund synchronously.
Official Fixed 5 To 10 Working Days Unified Refund Processing Cycle
The platform unifies financial settlement timeline for all approved refund orders, all types of full refund, partial refund, defective product quick refund and order cancellation refund funds are uniformly transferred back to original user payment account within 5 to 10 natural working days after official refund audit confirmation and warehouse goods acceptance completion. No manual fund acceleration service, no priority refund channel and no user VIP fast refund privilege are set to guarantee fair and unified financial after-sales standard for every shopper. Unified US dollar currency is adopted for all refund fund settlement, consistent with website order checkout currency, no currency conversion loss, no exchange rate service fee deduction and no financial intermediate handling fee during fund return process. System automatic financial settlement is adopted in the whole refund process to avoid manual audit delay and artificial fund error, and the whole fund traceability record is reserved inside the platform permanently.
Classification Definition Of Full Refund & Partial Refund Scenarios
Full refund eligible scenarios cover intact product return after personal demand change, unopened order repeated purchase, logistics damaged commodity whole set replacement and refund, dermatology test inconsistent product description official compensation refund, and user mild skin intolerance non-adverse reaction voluntary return refund. Partial refund official applicable scenarios include user reservation of single commodity in bundled best-selling bundle, partial commodity transportation minor damage without product use impact, user active application for partial order fund return reservation goods, and order minor information error unilateral partial compensation. The platform does not support random partial refund application without reasonable commodity basis; all partial refund demands need simple order ticket record docking, with fast audit passed matching impulse consumption user after-sales simple operation demand.
Refund Ineligible Restriction & User Obligation Clauses
Refund applications beyond 60-day post-receipt valid period, products with large-area used residual, artificially damaged commodity shell and squeezed internal antiperspirant paste, secondary sale unable discarded goods after long-term personal use, and malicious batch return refund behaviors of bulk order purchasers are officially not supported. Meanwhile, normal product scent difference, personal subjective taste preference difference and normal skin adaptive cycle discomfort that do not reach medical skin adverse reaction standard cannot be used as mandatory refund basis. After fund refund is completed successfully, corresponding order commodity sales right is recycled by the platform automatically; users cannot use refund-completed orders for secondary customer service dispute and repeated refund application. This policy does not conflict with shipping service rules and purchase transaction terms, as exclusive refund execution standard.

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